Effective Date: August 5, 2025

Valion AI Solutions LLC (“ValionAI,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information, including your rights regarding SMS communications in compliance with the Telephone Consumer Protection Act (TCPA) and other applicable laws. By using our website (voice-ai.valionai.com) or our services, you agree to the terms of this policy.

Information We Collect

●　Information You Provide – When you fill out forms, request information, or use our services, we may collect your name, email address, phone number, and other contact details.

●　Website Usage Data – We use tools like Google Analytics to collect non-personal information such as your IP address, browser type, and site activity to improve our services.

●　SMS Communication Preferences – When you provide your phone number, we store your communication preferences and opt-in status.

How We Use Your Information
We use the information we collect to:

1. Provide the services you request.

2. Send you transactional updates (e.g., appointment confirmations, booking links, service reminders, and follow-up requests such as feedback or review invitations).

3. Improve our services and website performance.

SMS/Text Messaging Policy (A2P Compliance)
By providing your phone number to Valion AI Solutions LLC (“ValionAI”), you consent to receive SMS/text messages from ValionAI or its authorized service providers. These may include customer care and account-related messages (appointment confirmations, reminders, account updates, service follow-ups, and support responses) as well as promotional messages (special offers, event announcements, and marketing updates) that you have explicitly consented to receive.

Message frequency may vary based on your interactions with ValionAI services. Standard message and data rates may apply. You may opt out of SMS messages at any time by replying STOP to any message you receive. You may also reply HELP for assistance or contact [email protected].

Your mobile opt-in information will be used exclusively by ValionAI and will not be shared, sold, or distributed to third parties for marketing or promotional purposes. Consent to receive SMS messages is not a condition of purchasing goods or services.

How We Protect Your Information
We use industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure. While no method of transmission over the internet is completely secure, we take reasonable steps to safeguard your personal data.

Information Sharing
We do not sell or rent your personal information. We may share your information with trusted service providers who assist us in operating our services, provided they agree to keep your information confidential.

Your Rights
You may:

●　Request a copy of the personal data we have about you.

●　Request corrections or deletion of your personal data.

●　Opt out of SMS or email communications at any time.

Changes to This Policy
We may update this Privacy Policy at any time. Changes will be posted here with an updated effective date.

Contact Us
Valion AI Solutions LLC
Email: [email protected]
Website: https://voice-ai.valionai.com/