Effective Date: August 5, 2025​

These Terms and Conditions (“Terms”) govern your access to and use of the services and website (the “Website”) provided by Valion AI Solutions LLC (“ValionAI,” “we,” “us,” or “our”). By accessing or using the Website or our services, you agree to comply with these Terms.

1. Acceptance of Terms
By using our Website and services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use our Website or services.

2. User Eligibility
You must be at least 18 years old or have the legal capacity to enter into a binding contract to use our services.

3. Services Provided
ValionAI provides AI-powered automation solutions, including voice AI systems, SMS messaging, and workflow automation services for businesses.

4. Account Registration
In some cases, you may be required to create an account to access certain features. You agree to provide accurate information and keep it updated. You are responsible for all activity under your account.

5. User Obligations
You agree to use the Website and services for lawful purposes only and not to disrupt or interfere with our operations or violate any applicable laws.

6. Payment and Billing
If you purchase services, you agree to provide accurate billing information and authorize us to charge your selected payment method.

7. SMS/Text Messaging Terms (A2P Compliance)
By providing your mobile phone number to Valion AI Solutions LLC (“ValionAI”), you consent to receive SMS/text messages from ValionAI or its authorized service providers. These may include:

●　Customer care and account-related messages (appointment confirmations, reminders, account updates, service follow-ups, and support responses).

●　Promotional messages (special offers, event announcements, and marketing updates).

●　Feedback and review invitations following a service or purchase.

Opt-In – You will only receive SMS messages if you have provided your number and explicitly consented by selecting the appropriate preferences (customer care, marketing, or both) via our website or approved forms.

Opt-Out – Reply STOP to any message to opt out of further SMS messages. You will receive a confirmation message acknowledging your opt-out request.

Help – Reply HELP for assistance or contact [email protected] for support.

Message Frequency – Message frequency may vary depending on your interactions with ValionAI services.

Message & Data Rates – Standard carrier message and data rates may apply.

Consent Not Required – Consent to receive SMS messages is not a condition of purchasing goods or services.

Privacy – All SMS opt-in data is used exclusively by ValionAI and will not be shared, sold, or distributed to third parties for marketing or promotional purposes.

8. Third-Party Links
Our Website may contain links to third-party websites or services. We are not responsible for their content or practices.

9. Privacy Policy
Your use of our Website and services is subject to our Privacy Policy, available at https://voice-ai.valionai.com/privacy.

10. Termination
We may suspend or terminate your access to the Website or services at any time for violation of these Terms.

11. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from your use of the Website or services.

12. Indemnification
You agree to indemnify and hold harmless ValionAI, its affiliates, and employees from claims resulting from your use of our services.

13. Changes to Terms
We may update these Terms at any time. Changes will be posted here with an updated effective date.

14. Contact Us
Email: [email protected]
Website: https://voice-ai.valionai.com/